IFMA's Operations & Maintenance

The primary role of facility managers is to manage/oversee an operating facility. To do this, facility managers must have a working knowledge of building systems, structure, interiors and exteriors and grounds so the facility and all of its required systems function efficiently, reliably, safely, securely and in a manner consistent with existing regulations and standards.

In addition, the various aspects of O&M are constantly changing due to wear or deterioration, new regulations and requirements, operational modifications, occupant expectations, and many other individual but interrelated circumstances. Managing a facility means continually managing change.

Introduction to Operations and Maintenance

• Operations and Maintenance Overview

• Begin with a Plan

Assess Facility Needs

• Assess the Condition of the Building Structure

• Assess Exterior Structures, and Element

• Assess the Condition of Building Systems

• Assess Interior Furnishings, Fixtures, and Equipment

• Assess Grounds

Manage/Oversee Operations and Maintenance of Building, Systems, and Equipment

• Acquire Systems, Materials, and Equipment

• Install Systems, Materials, and Equipment

• Maintain Systems, Materials, and Equipment

• Operating Building Systems and Equipment

• Replace Systems, Materials, and Equipment

Manage/Oversee Occupant Services

• Recognize Desired Occupant Services

• Develop Usage and Service Guidelines

• Prepare and Execute Modifications to Occupant Services

Select the Best Resources

• Develop Maintenance and Occupant Service Specifications

• Select Competent Service Providers (Staff or Contract)

• Negotiate Service Level Agreements (SLAs)

• Monitor Work/Service Performance

• Resolve Contract Disputes

Measure Operations and Maintenance Performance

• Determine Life Cycle Cost (LCC)

• Monitor the Use and Performance of Facilities

• Monitor Occupant Satisfaction